OEM & wholesale questions

10 pieces per style. That is deliberately low — we would rather you test a style on your own shelf than guess. Mix sizes, wood tones and designs freely; they all count toward the same order.

Stock items ship in 3–5 days. Custom or OEM runs take 7–15 days once artwork is approved. Our capacity of 5,000–6,000 pieces a day exists precisely so one customer's peak does not delay another's order.

Tell us the style, quantity, wood, interior and delivery country — by email, WhatsApp or Telegram. We reply within one working day. Prices are quoted delivered, freight included, so what you see is your landed cost.

Because a delivered price depends on quantity, specification and destination — a published number would be wrong for most buyers. Ask for the lines you sell and we send the real figures.

Yes. Tell us the name or logo to engrave and we make that exact piece and send it — the wood, the finish and the engraving depth are things you have to hold to judge. Sample and courier cost are confirmed with your quote.

T/T. Deposit and balance terms are confirmed with your quote. Other terms are a conversation we are happy to have once we have shipped together a few times.

Yes — that is most of what we do. Send a sketch, a dimensioned drawing, CAD, STEP or a 3D file. We reply with a quote, then make a physical prototype for your approval before any production run. If a detail is not manufacturable in solid wood we will say so upfront rather than discover it later.

Yes, and it is the fastest way to start. Post us the piece — your own prototype, or something you already buy elsewhere. We measure it, match the timber and hardware, and send back a made sample so you can compare them side by side. You are not describing what you want; you are handing it over.

Yes — on the product, the insert card or the outer carton, your choice. Vector artwork is best (AI, EPS or SVG with text converted to outlines); a clean high-resolution PNG also works for most marks. We return a proof for your approval before production. Because we engrave with laser there is no plate to make, so no setup or tooling fee at any quantity.

Outer dimensions, cavity count and layout, interior material (velvet, microfibre or preserved moss), hinge type, magnet strength, lid style (solid, glass-top or sliding), surface finish (oil, matte, satin), timber species, engraved artwork, and the retail packaging and insert cards.

Yes. Send us the name and date per order and we engrave per unit. Several partners run their whole store this way — they hold no stock and we ship each personalised piece direct to their customer.

Yes. Your brand on the product, the insert card and the outer carton. Nothing identifying us reaches your customer.

For a modification of an existing style, usually no. For a genuinely new tool or shape there may be a prototype cost — and we credit it against your first production order.

Sea, air and express. DDP is available for most of Europe and North America, which means duty and tax are handled before the goods reach you — no surprise invoice at the border.

Yes, blind. Your documents go in the parcel, our pricing and branding do not. This is how several of our partners sell personalised gifts without holding any inventory.

Either individually boxed and retail-ready with your insert card, or bulk packed for your own repackaging line. Tell us which and we set it up at our end.

Yes — solid American black walnut from Ohio and New York, kiln-dried before machining. Not veneer over MDF, and not a stained lighter timber pretending to be walnut. Kiln drying before machining is also what stops pieces warping or cracking in your market.

Tell us with a photograph and we replace it. We would rather remake a piece than argue about one — the cost of a box is trivial next to the cost of losing a repeat buyer.

We are the factory: forty staff, our own workshop in Ouhai District, Wenzhou. Cutting, machining, finishing, engraving and packing all happen on our site. You are welcome to visit — give us a few days' notice and we will show you the floor.

If you need printed rather than engraved decoration, or the absolute lowest price on plain unbranded boxes with no personalisation, we are likely the wrong supplier — and we will tell you rather than take the order and disappoint you.